Yesterday Dura experienced a Rollback. The Rollback occurred approximately four hours after Server Save. Therefore from the Server Save November 18th to four Hours after all progress was lost. Our backup protection was corrupted and we could not do an auto-backup to the last hour, which would have been only 15 minutes of Progress lost. Although we have not yet solved the backup correctly auto-saving we have identified the problem. But it will take approximately a week to fix and therefore we are moving that to our first priority before another incident like this happens again. We spare no time in correcting these issues.
Due to the rollback we are giving the following compensation:
*Dura's monster are already at 1.2x
We feel the above compensation is the fairest possible to all players without giving too much while also limiting abuse. We are not intending to do these types of compensations in the future. In general we believe compensation for such inconveniences should be Premium Account or Webshop Compensation, not artificially manipulating the game itself. However we do think these are special circumstances and so we have come to this decision.
Dura Staff |