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Privacy Policy

Privacy Policy

Effective Date: 1st November 2020

This privacy policy (hereinafter 'Privacy Policy’) deals with the protection of your privacy while you use our website and game service which is hereinafter referred to as 'the website' and ‘game service’ which is located at:

The website is owned and operated by: Dura-Online (hereinafter 'we' or 'us')
We are committed to the protection of your privacy while you use the website and game service. we take your privacy very seriously so we urge you to read this policy very carefully because it contains important information about:
- who we are
- how and why we collect, store, use and share personal information
- your rights in relation to your personal information, and
- how to contact us and supervisory authorities in the event that you have a complaint.

In this Privacy Policy, unless the context otherwise requires, the following rules of interpretation shall apply:
(I) Words referring to one gender include every other gender.
(II) Words referring to a singular number include the plural, and words referring to a plural include the singular.
(III) Words referring to a person or persons include companies, firms, corporations, organisations and vice versa.
(IV) Headings and titles are included in this Privacy Policy for convenience only and shall not affect the interpretation of this Privacy Policy.
(V) Each Party must, at its own expense, take all reasonable steps and do all that is reasonably necessary to give full effect to this Privacy Policy and the events contemplated by it.
(VI) Any obligation on a Party not to do something includes an obligation not to allow that thing to be done.

(a) Dura-Online owns this website and game service provided. We collect, use and are responsible for certain personal information about you. When we do so we are regulated by the General Data Protection Regulations which apply across the European Union, including the United Kingdom and we may be responsible as "controller" of that personal information for the purposes of those laws.

(a) We collect personal information in a number of ways when you use our website.
(b) We use your personal information to help us improve your experience with our website.
(c) This section provides further information about the information we collect, how we collect it, and the purposes for which we collect it.
Personal information you provide to us
(I) We collect the following personal information that you provide to us:
Email address;
Discord user identity;
IP address;
Donation transaction history.
(II) We collect this information in the following ways:
When registering for an account;
When modifying account data;
When interacting with the provided game service;
When making donation transactions;
When responding to Polls.
(III) We collect this information for the following purposes:
To improve and personalise our service;
To enable us to reward your donations.
Monitoring and recording communications
(I) We may monitor communications such as messages within the game service for the following purposes: Quality assurance;
Fraud prevention;
Cookies and similar technologies
(I) A cookie is a small text file which is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects ('lash cookies') and single-pixel gifs. Such technologies can be used to track users' actions and activities, and to store information about them. We use these cookies and/or similar technologies on this website.
(II) For example we may use cookies to monitor and/or collect the following information:
How many times a user visits the website;
Which pages a user visits;
Website traffic data;
Location data.
(III) This information helps us to build a profile of our users. Some of this information may be aggregated or statistical, which means that we will not be able to identify you individually.
(IV) In addition it should be noted that in some cases our cookies or similar technologies may be owned and controlled by third parties who will also collect personal information about you.
(V) For further information on cookies generally visit, or

(a) Notwithstanding the preceding clause, you can choose not to provide any personal information to us. However, if you do so, some features of our website may not work as intended.

(a) We would like to send you information about products, services, offers, competitions and our business which may be of interest to you. Such information could be sent by email or any other form of communication you have provided to us.
(b) You can opt out of recieving marketing communications at any time (see 'what other rights do you have?' below for further information). If you have any queries about how to opt out, or if you are receiving messages you do not want you can contact us using the details provided below.

(a) You acknowledge and agree that if you publish or submit personal information in publicly accessible sections of the website (such as forums, bulletin boards, chat rooms, or other similar sections), then you are solely responsible for the release of that personal information and we are not liable or responsible in relation to the release of that personal information.

(a) If you receive an email from us in relation to the website and would prefer not to receive such correspondence in the future, you may follow the instructions in the email to opt out of future correspondence. You may also contact us, using the details at the bottom of this Privacy Policy, in order to opt out of future correspondence. We will make all reasonable efforts to promptly comply with your requests. However, you may receive subsequent correspondence from us while your request is being handled.

(a) We may combine, link or aggregate some of your information in order to obtain a better understanding of your requirements. This may enable us to better design the website and may also assist with our business or administration requirements.
(b) We may also share aggregated information with third parties.

(a) We may share your information with law enforcement agencies in connection with any investigation to help prevent unlawful activity.
(b) We promise not to spam you, or to sell or rent your personal information to anyone else.

(a) We will hold your personal information for the following periods:
Names, Email addresses, IP addresses, discord user IDs and transaction history will be kept for as long as you are a member (and up to 12 months in backups), to identify your account.
(b) Your personal information will be kept, in a form which permits your identification, for no longer than is necessary for the purposes which we have described in this Privacy Policy.
(c) Notwithstanding the preceding sub-clause hereof, your personal information may be stored for longer periods insofar as the personal information will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes (subject to implementation of the appropriate technical and organisational measures required by the GDPR in order to safeguard your rights and freedoms).

(a) We rely on the following as the lawful basis (or bases) on which we collect and use your personal information:
- legal obligation: the processing is necessary for us to comply with the law (not including contractual obligations).
- vital interests: the processing is necessary to protect someone's life.
- public task: the processing is necessary for us to perform a task in the public interest or for our official functions, and the task or function has a clear basis in law.
- consent: you have given clear consent to us to process your personal data for a specific purpose.
- legitimate interests: the processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those legitimate interests. The legitimate interests relied upon are as follows:
The information is necessary for Dura-Online to undertake its acitivties as a game service provider.
(b) we may also rely on the following as the lawful basis (or bases) on which we collect and use your personal information:

(a) Where we obtain consent from any user we will take reasonable steps to ascertain whether the user has the legal capacity to give sufficiently informed and valid consent. If we determine that the user does not have legal capacity, parental consent will be required to provide consent for the processing of any personal information.

(a) Part or all of our business may be merged, restructured or sold including but not limited to through an ordinary sale of business or of stock, a corporate reorganisation, a change in control, bankruptcy or insolvency proceedings.
(b) In the event that such a merger, restructure or sale occurs as described in the preceding sub-clause hereof, we may transfer your personal information, including personally identifiable information, as part of that merger, restructure or sale.

(a) By continuing to use the website, you agree to the terms of this Privacy Policy. You acknowledge, agree and accept that no transmission of information or data via the internet, or electronic storage of data, is completely secure. You acknowledge, agree and accept that we do not guarantee or warrant the security of any information that you provide to us, and that you transmit such information at your own risk. However, we take the protection and storage of your personal information very seriously.
(b) We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
(c) We will also use technological and organisation measures to keep your information secure. These measures may include the following:
User account access is controlled by a unique username and password;
Passwords are encrypted;
All data is stored on secure servers.
(d) We also have procedures in place to deal with any suspected data security breach. we will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
(e) Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.

(a) We may need to share some of the information that we collect about you from the UK and/or the European Economic Area ('EEA') with organisations both inside and outside of the EEA. In some cases, we may need to ask you before we do this.
(b) Most countries have strict data protection laws but they generally vary in some respects from the data protection laws in the UK and the EEA.
(c) In addition to handling your information within the EEA, your information may be handled in the following countries:
USA, Canada, Australia, Chile & Brazil
(d) We might also store your information in cloud storage or some other form of networked storage. This storage may be accessible from various countries via the internet, which means it is not always practicable to determine the countries in which your information might be stored or accessed. If this occurs, then this might mean that your information is disclosed in countries other than those listed above.
(e) Many countries outside of the UK and the EEA do not have the same data protection laws as the UK and EEA. In addition, the European Commission may not have given a formal decision that the relevant countries provide an adequate level of data protection similar to that which applies in the UK and EEA.
(f) If we transfer, share, store or handle your information outside of the UK or the EEA, it will only be done with relevant protections in place. We will take steps to ensure that your information will be protected in accordance with applicable data protection laws and in accordance with legally recognised data transfer mechanisms, for example:
- where the European Commission has given a formal decision that the relevant country provides an adequate level of data protection similar to that which applies in the UK and EEA
- by adopting a European Commission approved contract, or standard data protection clauses in the form of template transfer clauses adopted by the Commission, that will safeguard your privacy rights and give you remedies in the unlikely event of a security breach
- in accordance with a set of European Commission approved binding corporate rules that will safeguard your privacy rights and give you remedies in the unlikely event of a security breach
- subject to our compliance with an approved code of conduct approved by a supervisory authority that will safeguard your privacy rights and give you remedies in the unlikely event of a security breach
- subject to the terms of our certification under an approved certification mechanism as provided for in the GDPR that will safeguard your privacy rights and give you remedies in the unlikely event of a security breach
(g) Any transfers to these countries will be undertaken on the basis that the country, territory or one or more specific sectors in that country, or an international organisation ensures an adequate level of protection.
(h) For more information on the basis of any non EEA transfers, our safeguards or Commission details, please contact us as described below.

(a) We are committed to ensuring that any of your personal information which we are holding is accurate and kept up to date.
(b) We will take all reasonable steps to ensure that personal information which is inaccurate (having regard to the purposes for which it was processed) is erased or rectified without delay.
(c) You have the right to request access to any of your personal information which we are holding.
(d) You have the right to request that any of your personal information which we are holding be updated or corrected.
(e) In order to request access, an update or a correction to your personal information, you may contact us using the details at the end of this Privacy Policy.
(f) In addition, you should use the following procedure in order to request access or correction to your personal information:
Send an email to '[email protected]' with the subject 'Information Request' and a description of what data you would like to access or change, together with sufficient evidence of your identity.

(a) We take customer satisfaction very seriously. If you have a complaint in relation to our handling of your personal information, we will endeavour to handle it promptly and fairly. For your information, an overview of our complaints handling procedure is as follows:
(I) All complaints should be made in writing and emailed to [email protected]; All complaints are reviewed within 7 days, after that period we may contact you to request further information. In any case, we aim to provide a response within 21 days.
(II) All complaints should be provided in writing either by email, using the contact details at the end of this Privacy Policy. Describe the nature of your complaint including any relevant dates, people involved, any consequences that have occurred, and what you believe should be done to rectify the issue. We will endeavour to respond within 21 days, although we cannot guarantee this.
(III) If you are not satisfied with our response to your complaint, you may refer your complaint to the relevant external dispute resolution organisation in your area.

(a) This Privacy Policy was last updated on 1st November 2020.
(b) We may change this Privacy Policy from time to time. You should check this Privacy Policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.

(a) If you have any questions about this Privacy Policy or the information we hold about you, please contact us by email: [email protected]